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QR Challenge: Working in customer service

Created using the ClassTools QR Treasure Hunt Generator

Teacher Notes

A. Prior to the lesson:

1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.

2. If their phone camera doesn't automatically detect and decode QR codes, ask students to

3. Print out the QR codes.

4. Cut them out and place them around your class / school.


B. The lesson:

1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.

2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.

3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!


C. TIPS / OTHER IDEAS

4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.


Questions / Answers (teacher reference)

Question

Answer

1. An 'Entry Level' job is the highest you can achieveFalse
2. Your body language can affect the customer's experienceTrue
3. The 'Service Offer' is a sale on goodsFalse
4. Customers expect you to know their nameFalse
5. Customers expect you to know the opening hours of the businessTrue

 



Working in customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text=Working in customer service
Q1/5:

An 'Entry Level' job is the highest you can achieve&choe=UTF-8

Question 1 (of 5)

 



Working in customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text=Working in customer service
Q2/5:

Your body language can affect the customer's experience&choe=UTF-8

Question 2 (of 5)

 



Working in customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text=Working in customer service
Q3/5:

The 'Service Offer' is a sale on goods&choe=UTF-8

Question 3 (of 5)

 



Working in customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text=Working in customer service
Q4/5:

Customers expect you to know their name&choe=UTF-8

Question 4 (of 5)

 



Working in customer service: QR Challenge

https://www.classtools.net/QR/decode.php?text=Working in customer service
Q5/5:

Customers expect you to know the opening hours of the business&choe=UTF-8

Question 5 (of 5)