| Question | Answer |
| What kind of letter should an applicant send an interviewer after an interview? | Follow-up Letter
|
Is a person who can speak positively about an applicant? | reference
| What must a letter of resignation include? | The effective date of resignation
| When should an applicant arrive for an interview? | 10 minutes early
| What type of resume is suitable for people who are just entering the workforce? | entry-level
| What phase of the writing process should someone review your material? | revising
| What is a salutation? | greeting
| Where should you put a call to action in a business letter? | In the body's conclusion
| In business, which of the following tones should be part of every written communications? | polite
| What is a trait that effective leaders demonstrate? | Commitment
| If a person can encourage people to follow an idea, what role can this person play on a team at work? | Promoter
| In what way can an employee demonstrate commitment? | By staying late to help a co-worker finish a difficult task
| What is used to identify the location of web pages? | URL
| What is HTML? | A tag language used to convert documents into web pages
| The World Wide Web was developed by Sir Tim Berners-Lee so that? | People using different computers can share information
| Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties. | receiver
| Haptics is communicating through ___________. | Touch
| Which of the following is very easy to work with and is quite good at cooperating with others? | relator
| Cyberbullying is the use of Information Technology to harm or harass other people in a _______________,repeated, and hostile manner. | deliberate
| A digital footprint is all of the information on-line about a person posted by that person or others, ____________. | intentionally or unintentionally
| Connectivity is one of the ________________ impacts of technology on the workplace. | Positive
| The "A" in the D.E.A.L. acronym stands for? | Authenticate |
