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QR Challenge: CX Principles

Created using the ClassTools QR Treasure Hunt Generator

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Teacher Notes

A. Prior to the lesson:

1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.

2. If their phone camera doesn't automatically detect and decode QR codes, ask students to

3. Print out the QR codes.

4. Cut them out and place them around your class / school.

B. The lesson:

1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.

2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.

3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!

C. TIPS / OTHER IDEAS

4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.

Questions / Answers (teacher reference)

Question

Answer

1. In order to see things from their point of view, which skill is a must have?listening skills
2. A young man walks into the branch to open a business account. He fills the account opening form and provides the required documents. The process of gathering more information on the customer speaks to which of the principles?Principle 2 Recognize them and tailor our offer
3. The third principle, take responsibility and resolve it first time is synonymous with which of our core values?Accountability
4. The analytic tool used to help us recognize them and tailor our offer and also to keep them informedCRM
5. What is the holistic perception of customers based on their interactions with our business or brand?Customer Experience

 


CX Principles: QR Challenge

https://www.classtools.net/QR/decode.php?text=In_order_to_see_things_from_their_point_of_view,_which_skill_is_a_must_have?

Question 1 (of 5)

 


CX Principles: QR Challenge

https://www.classtools.net/QR/decode.php?text=A_young_man_walks_into_the_branch_to_open_a_business_account._He_fills_the_account_opening_form_and_provides_the_required_documents._The_process_of_gathering_more_information_on_the_customer_speaks_to_which_of_the_principles?

Question 2 (of 5)

 


CX Principles: QR Challenge

https://www.classtools.net/QR/decode.php?text=The_third_principle,_take_responsibility_and_resolve_it_first_time_is_synonymous_with_which_of_our_core_values?

Question 3 (of 5)

 


CX Principles: QR Challenge

https://www.classtools.net/QR/decode.php?text=The_analytic_tool_used_to_help_us_recognize_them_and_tailor_our_offer_and_also_to_keep_them_informed

Question 4 (of 5)

 


CX Principles: QR Challenge

https://www.classtools.net/QR/decode.php?text=What_is_the_holistic_perception_of_customers_based_on_their_interactions_with_our_business_or_brand?

Question 5 (of 5)