| Question | Answer |
| This involves establishing relationships and alliances between yourself and others around you | networking
|
This is the idea that a business should strive to satisfy customers’ needs and wants while generating a profit for the business. | The Marketing Concept
| It is essential to have this in order to reach a business goal. | Plan of Action
| These are guidelines for professional behavior. | Ethics
| This involves communicating by speaking directly to another person or group of people. | Verbal Communication
| This can be derived from body language, facial expressions, and gestures like handshakes or thumbs up. | Nonverbal Communication
| True or False: Listening is an active process in which all of your attention is focused on the speaker | True
| This means equal rights and opportunity for everyone. | Equity
| This means to have a differing population in the workplace; to have more than one race, ethnicity, and religion represented among employees. | Diversity
| This means taking action and doing what needs to be done without being asked. It also shows that you are enthusiastic about your work. | Initiative
| This is how you perceive your worth or value as a person. | Self-Esteem
| This involves two‐way communication between a buyer and seller | Personal Selling
| This is a combination barcode and number used to identify a product and manufacturer. | Universal Product Code
| This is the term for the struggle between companies for customers | Competition
| This is the organized way a nation provides for the needs and wants of its people. | Economy
| This means recurring changes in economic activity. | Business Cycle
| All people who share needs and wants and have the ability to purchase a given product are known as this. | Market
| This rule means that 80 percent of a company’s sales come from 20 percent of its customers | 80/20 rule
| True or False: Before an interview starts, you should remain standing until you are asked to sit down by the interviewer. | True
| True or False: Not all 50 states require that workers who are aged 12‐17 years have a work permit. | True
| Which way should you dress for a job interview even if you see the employees in casual clothes? | Formally
| If a customer is confused and needs help making a difficult buying decision, the best way to help them is to do what? | Explain every feature
| This skill is very important when handling conflict. | Self-Control
| In most businesses, these have replaced the use of memos. | Email, instant messages, and texting
| In order to maintain records of customer satisfaction, companies use these. | Email, surveys, phone numbers
| This is the method of choice for fast, informal communication with those inside and outside the company. | Email
| This is necessary when there is a large volume of material and presenting it verbally would be impractical. | Written Message
| A team that works well in business will possess the following | Assigned Roles, Defined Goals, Appropriate Training
| One of the best ways to reduce stress at work is to do this | breathe deeply and consciously relax
| The purpose of selling is to help customers make satisfying buying decisions with the goal of this | creating ongoing, profitable relationships with them
| This generates the revenue that a business needs to operate | Selling
| Effective salespeople often exhibit these three qualities. | honesty, interpersonal skills, and problem-solving skills.
| The first step in making a sale is to do what? | approach the customer.
| This is the potential for loss or failure. As the potential for earnings gets higher, so does this. | Business Risk
| These three things are examples of factors of production. | land, labor, and capital
| This type of economic utility is the exchange of a product for money, including cash, personal checks, debit cards, and credit cards. | possession utility
| The “S” in SWOT analysis stands for this. | Strength
| Three main benefits to marketing are these. | New and Improved Products; Lower Prices; Added Value
| This is when a company uses a third party medium such as television, radio, or the internet as a way to promote their message. | Indirect Marketing |
