1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.
2. If their phone camera doesn't automatically detect and decode QR codes, ask students to
4. Cut them out and place them around your class / school.
1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.
2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.
3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!
4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.
Question | Answer |
| 1. What happens during the greeting phase? | in this phase, customers are welcomed to a place of business. | 2. What potential problems exist in the greeting phase? How can this problem be solved? | The biggest challenge in this phase happens when several customers arrive simultaneously.Some hospitality businesses, like spas or higher-end hotels, try to eliminate the problem of crowding during the greeting phase by greeting customers before they even get in the door. | 3. What is psychology? | Psychology is the science of behavior. | 4. Why is psychology important in customer service? | It’s important to customer service because if you understand why your customers behave a certain way, you can give them better service. | 5. Maslow's Hierarchy organizes people's needs into 5 categories. What are the five categories? | Self actualization, safety,social, ego, physiologica. | 6. The______ effect influences our perception. | halo | 7. The golden rule states that you should________ | treat others the way you'd like to be treated. | 8. What customer service rule says that you should treat others they way THEY would like to be treated | platinum rule | 9. What is the key to efficiency? | A steady flow of service | 10. List an example of an imbalanced ripple effect. | answers will vary | 11. So you’ve gone to a nice restaurant, you’ve been seated, and you’ve eaten your food. Now you’re probably ready to leave, to go see a movie, or hang out with your friends. What phase of service does this describe? | post service | 12. The act of taking care of customer wants and needs can be describes as____ | customer service. | 13. You board the plane. You find out that they made a mistake with your seat reservation, they ran out of the meal you wanted to buy, and the flight takes longer than you expected. At which of the four phases could this scenario take place | Service | 14. What happens in the post service phase | Customers are leaving the place of business. Their final arrangements should be finalized in a timely manner. | 15. Which of the four phases of service is most important? Explain why? | answers will vary |
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