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QR Challenge: hotel reservations

Created using the ClassTools QR Treasure Hunt Generator

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Teacher Notes

A. Prior to the lesson:

1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.

2. If their phone camera doesn't automatically detect and decode QR codes, ask students to

3. Print out the QR codes.

4. Cut them out and place them around your class / school.

B. The lesson:

1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.

2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.

3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!

C. TIPS / OTHER IDEAS

4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.

Questions / Answers (teacher reference)

Question

Answer

1. During check-in, the guest will be asked to provide identification to prove they are who they say they are, and also a credit card for pre-authorization even if they are paying in cash.After this the guest is given their key or key-card and the stay can begin.1
2. Once the receptionist has all the necessary information they can check their computer system to see if they have any vacancies matching the guests needs. They do, in fact they have a choice of a standard room or a premier option at a higher price. The receptionist describes the rooms and the guest decides on the standard option.2
3. Traditionally, potential guests were sent brochures which gave information about the hotel, the facilities and of course the tariff showing the prices for both peak and off-peak periods.3
4. So how does a typical reservation go?4
5. These are the standard prices of the hotel before any special offers or discounts and are known as rack rates. Some hotels still send these brochures but many rely on their website to give this information.5
6. If the hotel has several empty premier rooms, the receptionist may try to up-sell the guest by talking about the benefits of the premier room, or maybe even offer a discount.6
7. So when the guest phones the reservation department, they already know about the hotel and the choice of rooms available.7
8. Now, imagine a guest calls asking to reserve a room for one night. The receptionistwould ask about the guest's requirements i.e. the type of room, the number of people inthe party, whether they would like dinner in the hotel restaurant.8
9. They will also need to request a deposit to complete the reservation.9
10. Unknown to the guest is the room that they have booked may not be the one that they finally stay in as it is common for reservations to be moved around to fit in the maximum number of guests.10
11. Nowadays, deposits are usually made by credit card, but if the guest is sending a cheque for the deposit the room will be blocked until the deposit arrives and is processed at which time the reservation is finalized.11
12. However, if the hotel is near full occupancy, there is no need to offer a discount as the room could be sold at rack rate toanother guest.12
13. The hotel system will generate a confirmation letter or email which will inform the guest of anything they need to do prior to arrival and details of hotel policy regarding check-in times and most importantly the reservation number.13
14. When the guest arrives at the hotel, they can be identified by their reservation number which makes it easier in large hotels where several guests with the same surname may be arriving on the same day.14
15. If the hotel made any changes to the reservation before the guests arrival, the guest may ask why they are not in the room which they expected.15
16. Usually the answer to this is that they received a free upgrade.16
17. minimum standard they will receive.17

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=During-check-in,-the-guest-will-be-asked-to-provide-identification-to-prove-they-are-who-they-say-they-are,-and-also-a-credit-card-for-pre-authorization-even-if-they-are-paying-in-cash.After-this-the-guest-is-given-their-key-or-key-card-and-the-stay-can-begin.

Question 1 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=Once-the-receptionist-has-all-the-necessary-information-they-can-check-their-computer-system-to-see-if-they-have-any-vacancies-matching-the-guests-needs.-They-do,-in-fact-they-have-a-choice-of-a-standard-room-or-a-premier-option-at-a-higher-price.-The-receptionist-describes-the-rooms-and-the-guest-decides-on-the-standard-option.

Question 2 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=Traditionally,-potential-guests-were-sent-brochures-which-gave-information-about-the-hotel,-the-facilities-and-of-course-the-tariff-showing-the-prices-for-both-peak-and-off-peak-periods.

Question 3 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=So-how-does-a-typical-reservation-go?

Question 4 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=These-are-the-standard-prices-of-the-hotel-before-any-special-offers-or-discounts-and-are-known-as-rack-rates.-Some-hotels-still-send-these-brochures-but-many-rely-on-their-website-to-give-this-information.

Question 5 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=If-the-hotel-has-several-empty-premier--rooms,-the-receptionist-may-try-to-up-sell-the-guest-by-talking-about-the-benefits-of-the-premier-room,-or-maybe-even-offer-a-discount.

Question 6 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=So-when-the-guest-phones-the-reservation-department,-they-already-know-about-the-hotel-and-the-choice-of-rooms-available.

Question 7 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=Now,-imagine-a-guest-calls-asking-to-reserve-a-room-for-one-night.-The-receptionistwould-ask-about-the-guest's-requirements-i.e.-the-type-of-room,-the-number-of-people-inthe-party,-whether-they-would-like-dinner-in-the-hotel-restaurant.

Question 8 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=They-will-also-need-to-request-a-deposit-to-complete-the-reservation.

Question 9 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=Unknown-to-the-guest-is-the-room-that-they-have-booked-may-not-be-the-one-that-they-finally-stay-in-as-it-is-common-for-reservations-to-be-moved-around-to-fit-in-the-maximum-number-of-guests.

Question 10 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=Nowadays,-deposits-are-usually-made-by-credit-card,-but-if-the-guest-is-sending-a-cheque-for-the-deposit-the-room-will-be-blocked-until-the-deposit-arrives-and-is-processed-at-which-time-the-reservation-is-finalized.

Question 11 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=However,-if-the-hotel-is-near-full-occupancy,-there-is-no-need-to-offer-a-discount-as-the-room-could-be-sold-at-rack-rate-toanother-guest.

Question 12 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=The-hotel-system-will-generate-a-confirmation-letter-or-email-which-will-inform-the-guest-of-anything-they-need-to-do-prior-to-arrival-and-details-of-hotel-policy-regarding-check-in-times-and-most-importantly-the-reservation-number.

Question 13 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=When-the-guest-arrives-at-the-hotel,-they-can-be-identified-by-their-reservation-number-which-makes-it-easier-in-large-hotels-where-several-guests-with-the-same-surname-may-be-arriving-on-the-same-day.

Question 14 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=If-the-hotel-made-any-changes-to-the-reservation-before-the-guests-arrival,-the-guest-may-ask-why-they-are-not-in-the-room-which-they-expected.

Question 15 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=Usually-the-answer-to-this-is-that-they-received-a-free-upgrade.

Question 16 (of 17)

 


hotel reservations: QR Challenge

https://www.classtools.net/QR/decode.php?text=minimum-standard-they-will-receive.

Question 17 (of 17)