1. Arrange students into groups. Each group needs at least ONE person who has a mobile device.
2. If their phone camera doesn't automatically detect and decode QR codes, ask students to
4. Cut them out and place them around your class / school.
1. Give each group a clipboard and a piece of paper so they can write down the decoded questions and their answers to them.
2. Explain to the students that the codes are hidden around the school. Each team will get ONE point for each question they correctly decode and copy down onto their sheet, and a further TWO points if they can then provide the correct answer and write this down underneath the question.
3. Away they go! The winner is the first team to return with the most correct answers in the time available. This could be within a lesson, or during a lunchbreak, or even over several days!
4. A detailed case study in how to set up a successful QR Scavenger Hunt using this tool can be found here.
Question | Answer |
| 1. What is an internal client | Someone from within the organisation | 2. What is an external client | Someone from outside the organisation | 3. What would you need to consider if your client was in a wheelchair | Shampooing at front basin, position of client in wheelchair. | 4. What is the purpose of a Customer Service Policy | Set of rules staff must follow to provide good service, it supports the salon provide a good service, ensures customers will be happy and return to salon. | 5. How does a Customer Service Policy help clients | Informs them how to complain, follow a grievance,set of guidelines staff must follow | 6. Give 3 pieces of information a salon can legally keep about its clients | Name, address, tel no, services,treatments,results of tests,products bought,complaints | 7. What legislation covers client confidentiality | Data Protection Act | 8. What benefits are there for a salon to have a good reputation | Increase in clients,profit,top class staff,recommendations. | 9. 4 ways a salon can build a good reputation | listening to clients, Providing high quality service, friendly staff, good atmosphere, clem, hygienic, reliable, meeting timings, good customer service. | 10. 3 ways a reputation can be damaged | breaking client confidentiality, not listening to clients, un-reliable, dirty, un-hygienic, not providing value for money | 11. What skills do you need to provide good customer service | Professionalism, good communication, excellent attitude, knowledge of products, problem solving skills, calm under pressure. | 12. Give a good example of good client relationship based on your experience | Listening to client, acting on feedback, greeting client by name, keep client informed. | 13. Give an example of a word used when open questioning | Who, When, Where, Why, How | 14. What answer are you likely to get to a closed question | yes or no | 15. When is it an advantage to use closed questions | when collecting facts, when client is confused,when time is limited | 16. Give an example of a closed question you would ask your client | 17. Two methods of identifying client expectations | consultation,verbal comments,questionnaires, | 18. One reason why it is important to respond promptly to a client needing assistance | keep client happy, polite, professional, increase in profits, salon reputation | 19. One reason why the client should be kept informed and reassured | keep client happy, polite, professional, increase in profits, salon reputation | 20. One advantage of explaining why client needs cannot be met | keep client happy, polite, professional, increase in profits, salon reputation |
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