"The Customer Service Crossword": HTML5 Crossword

Across

2. "blank" words do not provide good customer service (7)
3. Good customer service solves "blank" (8)
5. Learn the right "blank" (10)
11. Identify the student's.... (5)
13. Responding to insults (6,3,4)
17. Our internal "customer" (10,9)
18. Poor customer services creates "blank" (8)

Down

1. To bring a conversation around (7)
3. Anticipating and acknowledging a problem before it is brought up (10,6)
4. What are two key elements to customer service? (4,3,8)
6. Non-verbal communication (4)
7. Don't make them (11)
8. "May I have" are "blank" (5,5)
9. Maintaining positive, ongoing relationships (8,7)
10. Letting off steam (7)
12. What to never call a student (4)
14. A phrase to avoid (2,6,2,4)
15. The student is a "blank" (8)
16. Warm "blank" are always best (9)
19. "Blank" the mistake (5)