Be specific, clear and brief
Stick to the facts and be on topic Moderate to Fast Sound energetic • Directly address the issue
• Set expectations and set clear timelines
• Offer options to allow for decision-making High Low to None • Be confident
• Show ownership of the issue
• Talk with the "Can Do" attitude
Don’t be scripted Moderate to Fast Maintain an informal tone
Sound energetic and upbeat • Focus first on the "big picture" and then consider how to achieve it through action plans and details
• Use testimonials or anecdotes if possible Moderate to High Moderate
Allow time for socializing • Have fun
Verbally appreciate their input and contributions Moderate Speak softly
Sound genuine • Assure them that their issues will be addressed
• Mutually agree on goals and offer cooperation and support Moderate Moderate
Spend time to build a relationship • Communicate patiently
• Demonstrate personal involvement
• Consider their feelings
• Be understanding and sincere
Be systematic, factual, logical and exact Moderate to Slow Speak softly • Explain the process behind actions and tasks
• List down all pros and cons of available options
• Use as much evidence as possible to support opinions High Low to None • Be well prepared
• Demonstrate good listening skills
• Be thorough and transparent
