"Carry out a random act of kindness, with no expectation of
reward, safe in the knowledge that one day someone might do the same
for you. The kindness and affection from the public have carried me
through some of the most difficult periods, and always your love and affection have eased the journey."
Diana was initially noted for
her shyness and reserve, but her charisma and friendliness endeared her to the
public and helped her reputation survive the acrimonious collapse of her
marriage.