"MID TERM REVIEW - SALES FUNDAMENTALS": HTML5 Crossword

Across

2. Unfair and untrue spoken statements about a competing company (8,7,0)
3. Wholesaler sells products in large quantities to another company (12,5)
5. when the value and customer service provided through a retailing experience meet or exceed consumer expectations (8,12,0)
6. Provides another business with products such as office supplies, equipment and workwear (6,5)
8. Decisions and activities intended to create and maintain a certain idea of a product in the customer’s mind (11,0)
12. The selling of products and services from one business to another (8,2,8,5)
15. A marketing strategy designed to encourage customers to continue to shop or use the services of a business. (7,7)
17. The abuse entrusted power for private gain (10)
18. Strengths, Weaknesses, Opportunities and Threats (4,8)
19. Your deep personal beliefs and preferences that influence your behaviour (6,0)
20. The thoughts, feelings, and actions that characterize someone (11)

Down

1. The extra elements that make one retailer stand out from another (9,6,8,0)
4. A set of benefits and values the company promises to deliver to customers to satisfy their needs. (5,12,0)
7. Unfair or untrue statements and comparisons about a competing product (7,13,0)
9. What, How, Why (3,6,6,4)
10. Efforts to promote harmony between humanity and nature (14,11)
11. Unfair and untrue written statements about a competing company (8,5,0)
13. Someone who is able to imagine themselves in someone else’s position and understand what that person is feeling (10,0,0)
14. The positive benefits that customers seek when making a purchase (13,0)
16. The moral principles that guides a person's behaviour or the conducting of an activity (6)