"MID TERM REVIEW - SALES FUNDAMENTALS": HTML5 Crossword

Across

4. Provides another business with products such as office supplies, equipment and workwear (6,5)
5. The selling of products and services from one business to another (8,2,8,5)
7. Wholesaler sells products in large quantities to another company (12,5)
9. A marketing strategy designed to encourage customers to continue to shop or use the services of a business. (7,7)
10. A set of benefits and values the company promises to deliver to customers to satisfy their needs. (5,12,0)
12. The extra elements that make one retailer stand out from another (9,6,8,0)
15. Unfair and untrue spoken statements about a competing company (8,7,0)
16. The thoughts, feelings, and actions that characterize someone (11)
18. when the value and customer service provided through a retailing experience meet or exceed consumer expectations (8,12,0)
19. What, How, Why (3,6,6,4)
20. The positive benefits that customers seek when making a purchase (13,0)

Down

1. Strengths, Weaknesses, Opportunities and Threats (4,8)
2. Someone who is able to imagine themselves in someone else’s position and understand what that person is feeling (10,0,0)
3. Your deep personal beliefs and preferences that influence your behaviour (6,0)
6. Efforts to promote harmony between humanity and nature (14,11)
8. The abuse entrusted power for private gain (10)
11. Unfair or untrue statements and comparisons about a competing product (7,13,0)
13. The moral principles that guides a person's behaviour or the conducting of an activity (6)
14. Decisions and activities intended to create and maintain a certain idea of a product in the customer’s mind (11,0)
17. Unfair and untrue written statements about a competing company (8,5,0)